Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your PC to request a return.

To start a return, contact us at support@blacksmithpcs.com or (915) 235-0220 so we can issue you an RMA (return merchandise authorization) number. Items sent back without prior authorization will not be accepted.

A 15% restocking fee applies to all returns. The restocking fee is waived — and you will receive a full refund — if your PC arrives dead on arrival, has a hardware failure, was damaged in transit, or the problem was our error.

The customer is responsible for return shipping costs. Original shipping charges are not refundable. Your PC must be returned in its original condition with all original packaging and accessories.

Damages and issues: Please inspect your order upon delivery and contact us immediately if anything is defective, damaged, or incorrect so we can make it right.

Refunds: We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.