Frequently Asked Questions

Ordering & Build Time

How long does it take to receive my PC?
Every Blacksmith PC is built to order. Please allow 10 business days (about two weeks) from the time you place your order. That gives us time to order your parts, assemble your system, and put it through full testing before it ships.

Shipping

How is my PC shipped, and what does it cost?
We ship via signed carriers (UPS or FedEx) anywhere in the United States. You pay the actual shipping cost based on current carrier rates (we book through Pirate Ship, so you get our discounted rates). A signature is required on delivery.

Customization

Can I request changes to a build?
Absolutely. Our configurations are starting points, not rigid templates. If you'd like a different graphics card, more memory, extra storage, or any other change, just ask — contact us at support@blacksmithpcs.com or (915) 235-0220 and we'll work it out with you.

Do you ever substitute parts?
Listings show a fixed parts list, but we may substitute an equivalent part when needed — for example, a motherboard with equivalent capabilities or functionally equivalent memory. Any substitution will match or exceed the listed specification.

Returns

What is your return policy?
We accept returns within 30 days of delivery. Please contact us first so we can issue you an RMA number — items returned without authorization may be refused.

  • A 15% restocking fee applies to returns.
  • The restocking fee is waived if the PC arrives dead on arrival, has a hardware failure, was damaged in transit, or the issue was our error — in those cases you get a full refund.
  • The customer pays return shipping, and original shipping charges are not refunded.
  • The PC must be returned in its original condition with all original packaging and accessories.

Warranty & Support

What warranty do Blacksmith PCs include?
Every system includes lifetime technical support, a 3-year parts warranty, and lifetime labor. If something goes wrong, our US-based team will get your system back to peak performance.

Contact

How can I reach Blacksmith PCs?
Email us at support@blacksmithpcs.com or call (915) 235-0220. We keep normal business hours, roughly 9 AM to 5 PM Mountain Time. You can also use the chat widget on this site anytime — if our AI assistant can't help, it will connect you with our team.